I find both staff here very pleasant and efficient.
Great post office great staff use it or lose it
Awful service at Colne road post office by Mr M Aslam and his daughter. They refused to take a parcel which had Royal Mail prepaid postal label on it. This is the third time they have refused to provide this service. I have obviously posted these packages via other local post offices no problem. This time I even went to the Burnley Royal Mail sorting office and they also said that there was no issue with the postal label. Post office offers this service and you shouldn't be made to feel uncomfortable using a service that they freely offer. When I asked Mr Aslam's daughter to put her reasons of not accepting my parcel in writing, she shrugged her shoulders and said "I am not going to put anything in writing because I don't have to." Then Mr Aslam called me over to his counter. I was hoping that as an elder and more experienced person he will resolve this issue but instead of resolving the issue he said he is not going to accept my parcel. He advised me to post my package in the letter box without any postal evidence. When I questioned him further he got really furious and instead of answering my questions he said go and complain to who ever you want. His body language was very abusive as he kept raising and waving his hand towards me and kept telling me to leave the post office. He also refused to provide information on the complaints process.
Good service, nice polite staff, happy to help A+
I come from Nelson to use this post office, its the only one that doesn't wind me up by taking ages, doesn't have a staff policy to and sell you every service the post office offers like the rest of my local offerings..Thanks & Great Job Guys, Keep up the good work!
Colne Road Post Office is a UK Post Office based in Burnley, North West England. Colne Road Post Office is located at 186 Colne Rd, Burnley BB10 1DY, UK.
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